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Refund Policy

Effective Date: April 15, 2026

 

At Back In Balance Therapeutic Massage Spa, located in Delafield, Wisconsin, we are committed to providing high-quality massage therapy services and a positive experience for every client. This Refund Policy outlines our guidelines regarding payments, cancellations, and refunds.

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1. Services Rendered

All massage therapy services are non-refundable once they have been provided. If you are dissatisfied with your experience, please let us know during or immediately after your session so we can address your concerns.

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2. Cancellations and Rescheduling

  • We require at least 24 hours-notice to cancel or reschedule an appointment.

  • Cancellations made within less than 24 hours may be subject to a cancellation fee of up to 100% of the cost of the service.

  • No-shows may be charged the full cost of the scheduled service.

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Refunds will not be issued for late cancellations or missed appointments.

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3. Prepaid Services and Packages

  • Prepaid services, packages, and series are non-refundable but may be transferable at our discretion.

  • Expiration dates may apply to prepaid packages, in accordance with applicable laws.

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4. Gift Cards

  • Gift cards are non-refundable and may not be redeemed for cash, except where required by law.

  • Lost or stolen gift cards may not be replaced.

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5. Exceptional Circumstances

We understand that emergencies happen. Refunds or credits may be considered on a case-by-case basis for situations such as:

  • Medical emergencies

  • Severe weather events

  • Other unforeseen circumstances​

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Any exceptions are granted at the sole discretion of Back In Balance Therapeutic Massage Spa.

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6. Refund Method

If a refund is approved, it will be issued to the original form of payment unless otherwise agreed. Please allow 5–10 business days for processing.

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7. Contact Us

If you have any questions about this Refund Policy or need to request a refund or credit, please contact us:

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Back In Balance Therapeutic Massage Spa
2566 Sun Valley Dr
Delafield, WI  53018
Email: backinbalancespa@gmail.com
Phone: 262.909.9655

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By booking an appointment or purchasing services, you acknowledge and agree to this Refund Policy.

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